Great to see that you are researching our products. We have made these terms and conditions, set out below, to explain the terms applied when you purchase a product from us on our Website.

To begin with, we would like to inform you of who we are and what we do. We are a limited liability company incorporated under the laws of Sweden named Nomio Nutrition AB, with Swedish company registration number 559487-1302 (“Nomio”, “us” or “we”). We develop and sell the products featured on our website, www.drinknomio.com (the “Website”). You can read more about, and purchase, our products on the Website.

1. General 1.1. These terms and conditions (the “Terms”) apply between Nomio and you as a customer (“you”), when you place an order from us on the Website.

1.2. By accepting these Terms, you accept and understand that all orders and purchases are made exclusively between you and us.

1.3. By accepting these Terms, you accept to comply with these Terms and warrant that you have the legal capacity (e.g. that you are at least 18 years old or have the permission of your legal guardian) to accept these Terms. You also accept that the personal data and information that you provide to us is correct and complete.

1.4. As we are an international company, selling products to numerous jurisdictions, we have set out these Terms to apply internationally. However, we respect any mandatory laws that may apply due to the jurisdiction where you are located and that provide you as a consumer greater rights than these Terms.

1. Order, order confirmation and refund 2.1. You place an order on the Website by selecting the products and quantity you want to order. After you have selected the products, you need to fill in your contact information required such as your name, email address, and address (collectively your “contact information”) and your delivery address. You must also select the delivery method for your order. When all necessary information is filled in you simply click checkout to make the payment. The payment method is provided by Stripe and is made when placing the order. Your order will be regarded as complete when you have fulfilled the steps mentioned above.
   
   

2.2. When you have placed an order with us, you will shortly receive an order confirmation to the email address stated when placing the order, meaning that we have accepted your order. If your order is incomplete or if we cannot meet your order, we will ask you to add or adjust the order.

2.3. When you have received an order confirmation, the confirmed order is binding. You can withdraw your order until it has been confirmed, and you have the right to be refunded for payments made to us due to such withdrawn order.

2.4. If the ordered product is sold out, we reserve the right to cancel the order, and you will be refunded for payments made to us due to the canceled order.

2.5. If you have any questions regarding your order or refund, please contact us at info@drinknomio.com stating your order number and contact information.

1. Payment & Fees 3.1. Payment is made when placing an order on the Website by the payment method Stripe. Through Stripe, you can make your payment by using most of the major debit and credit cards (e.g. Visa, MasterCard, and American Express). If your payment is not confirmed, your order will not be accepted. Please make sure that you have enough funds on your account before placing an order and that your card is active for online payment.
   
   

3.2. Current prices and fees are available on the Website. All prices are in the stated currency and include VAT where specified (however VAT may not be applicable depending on your location).

3.3. Shipping and payment fees are stated separately as they are not included in the prices. Local charges such as, but not limited to, currency conversion fees, custom fees, and taxes may apply depending on your location. Such charges will not be refunded and are at your sole expense.

1. Shipping and time of delivery 4.1. The order confirmation will state the expected time of delivery. You can also see the estimated delivery time for your location on the Website before you place an order.
   
   

4.2. We will inform you promptly of any delay in delivery. If the delivery of your order is delayed more than thirty (30) days from the date stated in the order confirmation and the delay is not due to you, you may cancel your order in writing to info@drinknomio.com. You will be refunded for payments made to us due to such canceled order provided, however, that you send back any delivered products of the canceled order.

4.3. Depending on the delivery method you have chosen you may have to pick up your order at a delivery point stated in the notification of delivery. If your delivery is not picked up in time, you may have to pay a late pick-up fee and the order may be sent back to us at your expense and we may charge you for the return and/or cancel your order.

1. Special offer 5.1. Occasionally we may offer more favorable conditions for a specific product than the ones stated in these Terms. Such special offer will be limited in time or in respect to the number of products and can therefore be canceled by us at any time. When a special offer is canceled, these Terms shall apply without amendments.
   
   
2. Return & Refund Policy 6.1. If you purchase our products as a consumer, you are able to return your ordered products if the packing is unbroken and the products have a non-broken seal. To be able to make the return you have to notify us within fourteen (14) days from order delivery or pick-up. To do so, send a duly filled-out standard form (found below) to info@drinknomio.com, or by regular mail to our address as stated at the bottom of this page. We will shortly send you a confirmation of return stating the return address and other information if needed.
   
   

Return form

6.2. The notification to us shall contain the following information:

• The order number of the delivery,
• Your name and contact information, and
• A specification of the product(s) to be returned.
  
  

6.3. You shall, no later than fourteen (14) days from the date of notification, return the products to us. You are responsible for the return of the products. This means that the return is at your own expense and that you are liable for any damages to the products during the shipment. Therefore, please make sure that the products are well packed during the shipment.

6.4. Any payments made for products returned in accordance with the sections above will be refunded to you. You will also be refunded for standard shipping costs (i.e. the cheapest available way of shipping) if you return the whole order (i.e. not only a part of an order). If the returned products are damaged or if the value of the products is reduced in any other way due to your handling of the products, such value reduction will be deducted from the refund.

6.5. For products returned in accordance with the Section above, we will make reasonable efforts to ensure that you receive the refund as soon as possible and, at the latest, thirty (30) days after the date on which we receive the return shipment. The refund will be paid to you using the same payment method that you used to make the original payment on the Website unless otherwise agreed.

1. Complaints 7.1. Complaints regarding defected products shall be notified to us as soon as the defect arises by using our complaint form, which can be found here:

Complaint form (English)

Send the duly filled-out complaint form to info@drinknomio.com, or by regular mail to our address as stated at the bottom of this page. We will shortly send you a confirmation of the complaints notification stating the return address, if the product shall be returned, and other information if you are entitled to return the product(s).

7.2. Your notification shall contain the following information:

• The order number of the defected product(s),
• Your name and contact information, and
• A specification of the defected product(s) and the claimed defect.

7.3. Defective products will be refunded to you in accordance with applicable customer protection legislation. We reserve the right to at our sole discretion decide if we will send you a new product to replace the defective product or refund you for any payments made for the product. You will also be refunded for any shipping costs due to the return of defective products. The refund will be paid to you within thirty (30) days from the date when we have received the return shipment. The refund will be paid to you with the same payment method that you used to make the payment, if not otherwise agreed.

7.4. We always strive to comply with any relevant local guidelines given by the national consumer protection authorities regarding defective products.

7.5. If you consider a purchased product defective, but we do not agree with you on the matter, we have a dispute. To have this dispute resolved, you may, if you have bought the products as a consumer, be entitled to seek resolution through an alternative dispute resolution mechanism. The relevant mechanisms for you may include:

1. a) If you are located in the European Union, you can use the European Commission’s Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr. The ODR platform is designed to facilitate the resolution of disputes between consumers and online merchants without the need for court proceedings.
2. b) If local alternative dispute resolution mechanisms are available in your jurisdiction, you can use those mechanisms. We will provide you with details upon request.
3. Limitation of Liability 8.1. Our liability for damages is limited to direct damages caused by our gross negligence or willful misconduct. We are not liable for indirect damages, such as loss of income or savings, unless otherwise stated in mandatory legislation.

8.2. We are not liable for any damages caused by delays or failures to deliver due to circumstances beyond our control, such as natural disasters, acts of war, strikes, or other similar events.

8.3. Nothing in these Terms shall exclude or limit our liability in cases where such exclusion or limitation is not permitted under applicable law.

1. Amendments to the Terms 9.1. We reserve the right to update and amend these Terms from time to time. The latest version of the Terms will always be available on our Website. Amendments to the Terms will become effective when posted on the Website and will apply to any orders made after the posting.
   
   

9.2. It is your responsibility to review the Terms regularly. By continuing to use our Website and purchase our products after any amendments, you accept and agree to the updated Terms.

1. Governing Law and Dispute Resolution 10.1. These Terms and your use of the Website shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions.

10.2. Any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Sweden, unless otherwise provided by mandatory consumer protection legislation.

Contact Information

11.1. For any questions or concerns regarding these Terms, your order, or any other inquiries, please contact us:

Nomio Nutrition AB
Registration Number: 5594871302
Email: info@drinknomio.com
Website: www.drinknomio.com